Keshe Qaster Musahan, Murager Álimuly atty eki etnıkalyq qazaqtyń Qytaı elinen qashyp, Qazaqstan shekarasyn zańsyz kesip ótkeni belgili boldy. Bul tirkelip otyrǵan alǵashqy jaıt emes. Saıragúl Saýytbaıdyń isi de dál osy jaǵdaı boıynsha qozǵalǵany kópke málim. Taıaýda ǵana Qaısha Aqanqyzy atty etnıkalyq qazaq qytaı azamatynyń «Atajurt eriktileri» uıymynyń ıýtýbtaǵy arnasyna memlekettik shekaradan zańsyz ótkenin aıtqan suqbaty shyqty. Atalǵan derekter tek belgilisi ǵana. Kópshilik bilmeıtin, astyrtyn júrip jatqan osyndaı áreketter qanshama. Osy rette «Qazaqstannyń memlekettik shekarasy qalaǵan adam kesip óte alatyndaı qorǵaýsyz jatyr ma» degen saýal eriksiz oıǵa keledi.

Sonda eldiń memlekettik shekarasy qalaǵan adam kesip ótetin

Chapm –

Saıragúl Saýytbaı, Qaısha Aqanqyzy

Az ulttarǵa kórsetken genosıdinen uashyp ótýge májbúr boldym.

Ásirese, qazaq pen qytaıdyń jaqyndasqanyn kóre almaıtyn, Qytaıdyń kúsheıýin, onyń ishinde aımaqtaǵy bedeliniń artýyn onsha qabyldamaıtyn úshinshi kúshterdiń, úshinshi memleketterdiń aralasýymen bolyp otyrǵan arandatýlar bar.

Qytaıdyń ózine keler bolsaq, óz basym naqty bir ashyq basqynshylyq saıasatty kórip otyrǵan joqpyn. 

«Eır Astana» AQ prezıdenti

 P.Foster myrzaǵa

Kóshirmesi:

«BAE Systems PLC» kompanıasyna

Oǵyz Doǵannyń atynan senimhat negizinde áreket etýshi;

A.T.Quspannan

Sotqa deıingi talap

Pıter Foster myrza!

Sizdiń Qazaqstanǵa deıingi atqarǵan qyzmetterińizdi qarap otyrsam, buǵan deıin Azıa, Evropa, Avstralıa, onyń ishinde Gonkong, Azıa, Fılıppın elderinde «John Swire and Sons (HK)», «Cathay Pacific Airways Ltd», «Philippine Airlines Inc»., «Royal Brunei Airlines» sıaqty áýe kompanıalarynda qyzmet atqarǵan ekensiz.

«Eır Astana» kompanıasynyń Prezıdenti retinde Qazaqstanda 2005 jyldan beri qyzmettesiz, ıaǵnı Qazaqstanda turyp jatqanyńyzǵa 15 jylǵa jýyqtapty.

Sizdiń ómirlik jolyńyzdy qarap otyryp, Qazaqstan sıaqty úshinshi sortty damýshy elderde memlekettik til, ulttyq namys máseleleriniń qanshalyqty kenjelep qalǵanyn, ondaı eldegi jergilikti turǵyndarǵa, aborıgenderge qaraǵandaı joǵarydan mensinbeı qaraıtyndyǵyńyzdy túsinemin jáne ókinishke qaraı kelisemin de...

Ia, tek biz sıaqty úshinshi sortty elderde ǵana zańda aq qaǵazǵa qara sıamen «Qazaqstan Respýblıkasynyń azamattyq áýe kemesiniń kabına ekıpajynyń músheleri jolaýshylarǵa qyzmet kórsetýde qazaq tilin erkin meńgerýge mindetti» – dep badyraıtyp jazyp qoısa da, ony moıyndamaı sottasa alasyzdar. Tek bizdiń elderde ǵana taraptyń bir jaǵy «Eır Astana» bolǵandyqtan, birinen soń biri sýdıalar isti qaraýdan bastaryn ala qashady. Bizdiń elderde ǵana Sizder, zańdy kúshine engen sot sheshimine qurmetsizdik kórsete alasyzdar jáne ol úshin Sizge nemese Siz basqaryp otyrǵan kompanıaǵa eshqandaı saldar týyndamaıtynyn jaqsy bilesizder. Sizge óz basym Oǵyz Doǵan jaǵdaıyna deıinde, odan keıinde hat jazǵam, tutynýshylar quqyǵyn buzbaýyńyz týraly eskertkem. Onyń bárine shyǵaryp salma jaýaptar alǵam.

Biraq, Qazaqstan sıaqty úshinshi sortty elderde de Týrsagýlova Aıgúl Tursynqyzy (Almaty qalasy, Túrksib aýdandyq sotynyń sýdıasy), Oǵyz Doǵan sıaqty prınsıpti, zańmen bekitilgen quqyqtaryn paıdalana alatyn, zańdy syılata alatyn azamattar kezdesip qalady.

Keshe, qazan aıynyń 9 kúni Nur-Sultan halyqaralyq áýejaıynda «Eır Astananyń» enshiles kompanıasy «FlyArystan» loýkosteriniń qyzmetkerleri, osy kompanıa bıletin satyp alǵan Oǵyz Doǵandy bortqa jiberýden bas tartqan. Oǵan sebep retinde, ol azamattyń «Eır Astana» kompanıasymen «qara tizimge» engizilgeni ataldy. Nátıjesinde, Oǵyz Doǵan jáne onyń kelinshegi men sábıi, barlyǵy 3 adam joldan qaldy.

Árıne, «Eır Astana» sıaqty alyp kompanıaǵa bir-eki tutynýshynyń quqyǵy buzylǵany, olardyń zańdy túrde satyp alǵan bıletteri bola tura dalada qalǵandary «shybyn shaqqan qurly áser etpeıtinin» men jaqsy túsinemin.

Degenmen, Sizdiń Qazaqstan degen elde ómir súrip jatqanyńyzdy, ol elde de zańdar jáne zań oryndary, al eń bastysy sol zańdy quqyqtaryn talap ete alatyn saýatty azamattar bar ekenin eskere otyryp, myna saýaldarǵa jaýap bere ketýińizdi suraımyn;

- Sizdiń jáne Siz basqaryp otyrǵan kompanıalardyń qazaq tiline degen kózqarasy qandaı?

- Sizdiń jáne Siz basqaryp otyrǵan kompanıalardyń Qazaqstan zańdaryna kózqarasy qandaı?

- Tutynýshy Oǵyz Doǵannyń «Eır Astana» kompanıasynyń sotta tolyq jeńilýinen keıin «qaza tizimge» enýi, sol sot sheshimine baılanysty ma?

- Jalpy «Eır Astana» kompanıasynyń «qara tizimi» Qazaqstannyń qaı zańyna nemese normatıvtik aktisine negizdelgen?

- Eger ol «qara tizim» Qazaqstan zańdaryna negizdelmegen jaǵdaıda, qandaı halyqaralyq normalarǵa negizdelgen, ol aktiler Qazaqstan Parlamentimen ratıfıkasıalanǵan ba?

- Almaty Qalasy, Túrksib aýdandyq sotynyń, qazirgi kezde tolyq zańdy kúshine engen sheshiminiń (sózbe-sóz) «Eır Astana» Aksıonerlik qoǵamynyń áýe kompanıasyna tıesili áýe kemesiniń kabına ekıpajynyń músheleri bolyp tabylatyn bortserikteriniń qazaq tilinde qyzmet kórsetpeý áreketi zańsyz dep tanylsyn» degen talabyn Sizdiń kompanıa tarapynan oryndaldy ma?

Pıter Foster myrza, osy suraqtar jáne joǵaryda atalǵan másele boıynsha Sizden tushymdy jaýap kútemin. Árıne, bul sharýany da ádettegishe «Sizderge osy jaraıdy» degendeı ortanqol menedjerińizge tapsyratynyńyz, al onyń jarym-jartylaı jaýap beretini túsinikti, degenmen bul joly biz Qazaqstandyq sotpen ǵana shektelip qalmaıtynymyzdy eskerte otyryp, jeke ózińiz jaýap qatyp, biz sıaqty úshinshi sortty tutynýshylaryńyzǵa da qurmet kórsetedi dep senemin!

Joǵaryda atalǵandardyń negizinde, QR APK-niń 8 baby, 6 tarmaǵyn, «Tutynýshylardyń quqyǵyn qorǵaý týraly» QR Zańynyń  22 babyn basshylyqqa ala otyryp,

T A L A P   E T E M İ N:

Daýdy sotqa deıingi tártipte retteý maqsatynda osy talapty máni boıynsha qaraýdy.

Qazaq tilin osymen neshinshi márte daýǵa aınaldyryp, qoǵam arasyna jik salǵany úshin jaýapty, kompanıadaǵy laýazymdy tulǵalarǵa qatysty, naqty sharalar qoldanýdy.

Tutynýshy Oǵyz Doǵan jáne onyń otbasynan keshirim suraýyńyzdy, oǵan keltirilgen materıaldyq shyǵyndardyń ornyn toltyrýyńyzdy.

Qazaq tiline qatysty zań talaptary saqtalmaǵany jáne máseleni daýǵa aınaldyrǵany úshin kompanıa basshylyǵy atynan qazaq halqy aldynda keshirim suraýdy.

Osy talapty on kún merzim ishinde qarap, jaýap berýdi.

Abzal Quspan

President & CEO of «Air Astana»

Peter Foster

Copy:

«BAE Systems PLC» company

Acting by power of attorney behalf of Oguz Dogan;

Abzal Kuspan

CLAIM PRIOR TO THE COURT:

Dear Peter Foster!

Looking at your background, I see you have worked number of countries, namely Australia, Philippine, Honk Kong and other Asia, Europe countries managing like «John Swire and Sons (HK)», «Cathay Pacific Airways Ltd», «Philippine Airlines Inc»., «Royal Brunei Airlines» companies.

You came to Kazakhstan as a President of the company «Air Astana» in 2005. It shows you have been living in Kazakhstan nearly to 15 years.

By reviewing you both life and business experiences, I do understand and unfortunately agree with your behaviour such as ignoring sensitive things like culture, language and moral. It is a clear like these things are mostly undermined in the third world countries like Kazakhstan. And you are aware of this well.

Despite of the rule, that written well and clearly «service staff and crew members of civil airline of the Republic of Kazakhstan have to know fluently the state (Kazakh) language in their duty», only your company can against it claim to the court. Only in our country every single judge tend to avoid take an action because of the party is your ignorant company. Only in our country your company can disrespect and deny any court’s decision. Because you and your company do know that nobody comes against you and all the decisions give nothing. Prior and after the Oguz Dogan case, I addressed several official letters warning to keep consumers’ right. Unfortunately, no serious and meaningful letters were sent to me back yet.

However, there are some people like Tursagulova Aigul Tursynqyzy (judge of Turksib district court, Almaty), and Oguz Dogan who can fight against infringement and not only can use their Constitutional rights well, also can demand respect the law in Kazakhstan.

On 9 October, in International airport Nur-Sultan occured an incident. Crew staff of «FlyArystan, the affiliate company of the Air Astana did not allow to fly  the consumer Oguz Dogan. The reason is Oguz Dogan is in «black list» by your company. In a result, Oguz Dogan and his wife and their child were disembarked, though they have tickets to the flight.

Definitely, I do know that it is worth nothing losting its 1-2 consumers’ right for the big company like Air Astana and you and your company even do not care about that.

So, reminding you that you live in Kazakhstan where certain laws work and importantly there are open-minded, intelligent people who follow the laws and demand do the same from others, I ask you give answers to the next queries:

- What is a policy and your personally view and your company to Kazakh language?

- What is a policy and your personally view and your company to the state laws?

- Is the consumer Oguz Dogan included to the «black list» because of the previous court decision?

- To what laws or normative rules of Kazakhstan is the «black list» of Air Astana based ?

- If the «black list» is not based to Kazakhstan laws, what international laws empowered it, and was it ratified by the Parliament of the Republic of Kazakhstan?

- How do your company keep and follow the decision of the Turksib court, Almaty which is in the force, literally «Not providing servise in Kazakh language of the crew members which belongs to company Air Astana considers inlawful»?

Dear Peter Foster, hope your meaningful and in-depth answer the above mentioned questions and the rising problem. Sure, as usual you might be forward the questions to low level managers who can’t give proper answer for this important and sensitive question. Nevertheless, we are going to act not only the laws of Kazakhstan, if needs we will take action further. So, I believe you will take the question seriously and provide reply personally to your third world consumers like we!

On the basis of above questions, relying on 6 section, Art 8 of Civil Law of the Republic of Kazakhstan, and Art 22 of «Protection of consumers’ right of the Republic of Kazakhstan»,

REQUIREMENT:

To consider the demand by keeping  the rule of before the court.

To take an proper action against the employees because of their malfunction which led to burning problem among the Kazakh society.

To apologise Oguz Dogan and his family and the damages have to be awarded to compensate a consumer for loss of respect and finance for tickets.

Ask publicly apologise behalf of the company front of Kazakh people for not following the laws and turning the question into conflict.

To give full and right answer within ten (10) days.

Abzal Kuspan